Emergency Response: Major Incident Training-in-a-Box
A repeatable, safe-to-fail exercise that keeps volunteers and duty officers ready, without waiting for a real incident.
 
Emergency Response is a scenario-based training game built for Local Authority emergency teams. It creates a realistic, but controlled, environment where responders and volunteers can practice decision-making, communication, and prioritisation under pressure, supported by your internal team or our expert facilitators.
 
Designed to be simple to run, you open the box, shuffle the cards, and start. Every playthrough generates a different mix of residents and needs, meaning teams must continuously adapt, just like they would during a real major incident. That variety keeps training fresh, prevents “scripted” responses, and builds genuine confidence over time.
Ideal for exercising roles such as
Silver (Duty Officer)
Local Authority Liaison Officer (LALO)
Rest Centre Managers
Or any one role on its own (role-specific sessions work well for targeted development)
 
What it helps your team practice
Triage and prioritisation when demand exceeds capacity
Communication and escalation across roles and partners
Decision-making under time pressure with incomplete information
Managing vulnerable residents with medical, personal, and welfare needs
Consistent, repeatable exercising that improves performance session by session
 
How it plays (quick and practical)
Shuffle the deck and begin dealing out the evolving resident needs and challenges
Teams coordinate across roles, agree actions, and manage competing priorities
Each session ends with a natural review point: what worked, what didn’t, and what to improve next time
 
What’s included
The Emergency Response game kit (ready to run straight out of the box)
Access to expert facilitation support (optional, depending on package) to guide delivery, learning capture, and improvement actions
 
Bespoke options for Local Authorities
Make it feel like your council, reflecting your population, risks, and experience:
Council logo and branding on cards and box
Localised resident profiles (names, ages, faith considerations, medical/welfare needs) to reflect your community
Council-specific incident issues based on what you’ve actually encountered
Facilitator-led training add-ons (extra sessions, deeper role coaching, structured debrief outputs)
Additional response roles tailored to your structure (e.g., comms, logistics, housing, adult social care)
 
Best for
Local Authorities who want a hands-on, repeatable exercise format that strengthens readiness for major incidents and builds volunteer and duty officer confidence in a safe, practical way.

If you want your duty officers and volunteers to be confident before the next incident lands, add Emergency Response to your exercising toolkit. Choose a standard kit for rapid deployment, or select a bespoke version to reflect your council, your risks, and your community.
 
"Our EROs have all enjoyed playing the game and find it very useful. The concept is great to showing what to expect in an emergency, and everyone loves to attend the training now!"
Kirstie Newham - London Borough of Hillingdon